Frequently Asked Questions — Goo Vyral
1) What is Goo Vyral?
Goo Vyral is a travel marketplace where travellers discover itineraries from verified agencies, compare packages, and book trips.
2) How do I create a booking?
Open an itinerary, tap Book, fill traveller details, and proceed to payment. Your booking appears in Trips after successful submission.
3) Why does my booking show Pending?
Pending means payment or confirmation is still processing. It becomes Confirmed once payment succeeds and the booking is finalized.
4) I paid but do not see my booking. What should I do?
Check the Trips tab and refresh. If it still does not appear, email goovyral@gmail.com with your booking ID and payment reference.
5) How can I contact the agency after booking?
Use the in-app Messages section to chat with the agency directly for itinerary updates, pickup timing, or support.
6) Can I save packages for later?
Yes. Tap the wishlist icon on package cards to save itineraries and access them later from the Wishlist tab.
7) Can I cancel a booking?
Cancellation depends on the itinerary's cancellation policy and booking status. Review the policy on itinerary or booking details before requesting cancellation.
8) How long do refunds take?
If eligible, refunds are processed as per policy and usually reflect in a few working days based on your payment provider or bank timeline.
9) How do notification settings work?
You can enable or disable notifications from Profile → Settings. Keep notifications on to receive booking and message alerts.
10) I am facing login or payment issues. Where do I contact support?
Email goovyral@gmail.com. Typical response time is 24–48 working hours.